Think about all the things we do online in our personal and professional lives – banking, buying, registering, applying, shopping, shipping, tracking, blogging – all without leaving the same chair. In spite of these advances in efficiency and customer service, we don’t make it efficient or easy for low-income families, struggling in a relentless economic crisis, to find help when they need it. Families frequently navigate a complex maze of referrals, forms, lines at local and state agencies, long waits on the phone and other barriers to accessing needed health and social services programs...